FAQs / T&Cs

Delivery Service

1. ACTUS häuse is not responsible or liable for any expenses or losses incurred resulting from the delayed voyages, regardless of the cause of delay.

2. Delivery service is available between Monday to Friday (11.00 am - 5.00 pm). There is no delivery on weekends & public holidays. Additional fees will be chargeable on a case-by-case basis for date and timing outside the regular hours stated above. All extra costs incurred due to lack of lifts, out of service areas and or any additional charges from the delivery company are to be borned by the customers.

3. ACTUS häuse does not provide disposal of furniture or items discarded by the customers.

4. There will be free shipping above S$250 per transaction.

Lead Time

The lead-time for all new orders of furniture and lifestyle products may take up to approximately 3 months from order confirmation to arrival in Singapore. Due to global supply chain challenges, we may be experiencing delays which are beyond our control.

Exchange Policy

Actus häuse is not required to offer remedy if the customers cause the damage to the furniture or accessories, such as in the event if they damage the item through their own actions, or if the defect was caused by the consumer through misuse, inappropriate storage or any actions that cause the damage.

Product Discrepancy

All of our products are available in a variety of woods. The catalogs and display items give you an idea of what each wood species looks like, as well as, some of its characteristics. Keep in mind that wood varies in colour, figure, grain and texture, with no two boards looking exactly alike. These natural occurrences shall not be deemed as defects. No exchange or refund will be allowed, unless it is a manufacturing defect, defined under the warranty policy of our manufacturers.

Thank you very much for your support. Please feel free to reach out under the 'Contact Us' section if you have any questions.


1. ACTUS häuse(以下「当店」)は、輸送業者による商品損失、損害、遅延があった場合、いかなる理由でもそれに対して一切の責任を負いません。

2. 配達サービスは平日の月曜〜金曜(11.00 am - 5.00 pm) の間に行っております。


3. 当店は家具の破棄、引き取りのサービスは行なっておりません。

4. 配達料はS$250以上の購入で無料となります。








ご協力感謝いたします。他にご質問などございましたら下記の' Contact Us' ページよりお問い合わせください。

Back to top